Wellness Voyages provides hotels with strategic support to develop their wellness offers and guarantee an exceptional customer experience.
It all starts with a personalized audit of the facility, carried out by our experts, to identify strengths and areas for improvement in terms of well-being.
This audit gives rise to targeted recommendations, and it is on the basis of these results that Wellness Voyages offers customized training courses for hotel staff.
The aim is to provide teams with concrete solutions and practical tools to help them fully embody the company’s well-being values.
By enhancing their role and stimulating their commitment and motivation to provide even more in-depth and personalized customer care.
By offering high-quality, holistic and immersive experiences, and regularly renewed offers to seduce every customer.
By adapting to current trends in demand for wellness breaks, which are booming worldwide, and meeting international standards.
Our training courses are aimed at teams in contact with customers, who play a key role in transmitting the establishment’s well-being values:
* Spa staff (practitioners, spa receptionists, wellness managers).
* Kitchen staff (healthy cooking).
* Sports teams (coaches and activity leaders).
* Hotel managers and executives (customer experience managers and executives).
* Reception and concierge staff (receptionists, concierges, guest relations).
Each of these teams can benefit from a program tailored to their specific missions, to better integrate well-being into their area of expertise.
Advanced massage & well-being treatments: advanced techniques (kobido, ayurvedic, deep tissue…).
Integration of holistic wellness practices: aromatherapy, reflexology, energy treatments.
In-depth customer care in a high-end spa: active listening, sensorial experience.
Basics of wellness nutrition & healthy eating.
Creation of menus and wellness drinks: detox juices, relaxing herbal teas.
Training in Ayurvedic cooking or specific diets (low glycemic index).
Introduction to or improvement in yoga and Pilates.
Introduction to fitness exercises & sports coaching adapted to well-being.
Introduction to relaxation exercises for customers.
Stress and emotion management for staff in contact with customers, introduction to communication and customer relations.
Wellness leadership training for hotel managers and executives.
Wellness Voyages adapts to the needs and constraints of establishments to offer flexible and effective training, while ensuring that costs are kept to a minimum and impact optimized:
Training courses are available :
* Group or individual.
* In short modules (1 to 2 days) or longer modules with immersive training over several days.
* By single expertise (e.g. Yoga or Nutrition training) or multi-discipline (several experts combined on a specific program).
Wellness Voyages adapts by integrating the training courses into the organization of the establishments directly on site, so as not to disrupt the day-to-day organization, and in specific time slots adapted to their needs (e.g. in low season, or on off-peak days).
And last but not least, Wellness Voyages offers post-training follow-up with advice and adjustments to ensure the long-term integration of wellness into each establishment.
By investing in the training of their teams, establishments ensure that they offer a wellness service that meets the demands of the market and their customers.
Staff training helps to improve service quality, build customer loyalty and diversify wellness offers. It also makes the hotel more attractive to travelers looking for a rejuvenating stay.
Wellness services differentiate the establishment, increase customer satisfaction and generate new sources of revenue, while enhancing staff skills.
The training courses are aimed at all teams in contact with customers: spa staff, kitchen staff, entertainment teams, managers and reception staff.
Programs include perfecting massage techniques, integrating holistic practices (aromatherapy, reflexology) and improving customer service for a top-of-the-range experience.
Yes, we offer training in nutrition, creating wellness menus, making detox drinks, and initiation to specific diets such as Ayurvedic cuisine.
Training courses include yoga, Pilates, sports coaching, as well as stress management and relaxation to offer a complete and immersive customer experience.
Absolutely, we offer training in well-being leadership, stress management and benevolent communication to strengthen managerial skills.
We offer group or individual training, in the form of short modules (1 or 2 days) or immersive multi-day courses, with flexibility adapted to the needs of each hotel.
Training courses can be scheduled for specific times (low season, off-peak days) and carried out directly on site, so as not to disrupt day-to-day operations.
The hotel benefits from a move upmarket, increased revenues thanks to innovative services, more motivated and committed staff, and greater customer loyalty.