A wellness audit identifies the strengths and weaknesses of existing facilities and services. It provides a clear picture of customer expectations and the adjustments needed to respond to market trends.
Identify strengths and areas for improvement in existing wellness infrastructures.
Assess the fit between the wellness offer and the expectations of the target clientele.
Thanks to the audit, the hotel can fine-tune its wellness offer by improving the quality of its services and training its staff. The aim is to offer a smoother, more immersive customer experience in line with luxury and wellness standards.
Fine-tune and perfect wellness services to maximize their impact.
Train teams to the highest standards to guarantee quality service.
An optimized wellness offer attracts customers willing to invest in exclusive experiences. A structured audit helps maximize return on investment by enhancing existing services and developing new revenue opportunities.
Structuring a profitable, differentiating wellness offering.
Maximize return on investment with a clear, market-driven strategy.
High-end establishments are looking to perfect their wellness offering and differentiate themselves on the international market with exclusive, innovative experiences.
These independent hotels can use the audit to structure and enrich their wellness offer, to attract customers looking for authentic, personalized stays.
Urban establishments need to adapt their offer to meet the needs of business travelers with accessible, fast and efficient wellness solutions.
Ces établissements, qui n’ont pas encore d’offre de bien-être, peuvent bénéficier d’un audit pour intégrer des services de bien-être attrayants. En développant une offre adaptée, ils peuvent attirer de nouveaux clients en quête de détente et de bien-être, tout en augmentant leur différenciation sur le marché.
Assessment of wellness areas: spas, massage rooms, fitness areas, relaxation zones, swimming pools, etc. Check that they meet market standards and suggest improvements.
Analysis of the customer journey from booking to on-site experience. Identify strengths and possible improvements to make the wellness experience more fluid and immersive.
Assessment of the competence and training of wellness teams (spa practitioners, coaches, reception staff). Recommendations on the training needed to guarantee excellent service.
On-site or remote immersion in the plant to observe, analyze and understand its specific features.
Interviews with teams to identify strengths and areas for improvement.
Study its positioning and market trends to align its offering with current demand.
Delivery of a detailed report with an action plan to structure, improve and optimize your wellness offering.
CONTACT US TO DEVELOP YOUR WELLNESS OFFERS
Would you like to strengthen your wellness positioning and create a high value-added offering for your customers?
Our audits enable you to identify your opportunities and structure a profitable and attractive wellness offering.
Contact us today for a personalized discussion and a proposal tailored to your facility.
A wellness audit enables you to analyze and optimize your wellness offering to attract high-end customers, improve the customer experience and increase profitability, even in low season.
Our audits are designed for hotels, resorts, ecolodges and boutique-hotels wishing to develop or structure their wellness offering. Whether they already have a spa or are planning to integrate wellness services, our support is adapted to every need.
Our methodology is based on 4 main axes: –Infrastructures & wellness areas: analysis and optimization of existing facilities. – Customer experience & wellness offer: study of services and recommendations for improvement. – Staff training: skills assessment and training proposals.– Strategic development: elaboration of a strategy to build loyalty and attract wellness customers.
We carry out an immersion (face-to-face or remote) in the establishments to analyze their infrastructures, services and positioning. We discuss with the teams and study market trends before delivering a detailed report with a strategic action plan.
A wellness audit helps to : Attract a clientele sensitive to well-being and luxury, Improve infrastructures and wellness services, Train staff for an optimal customer experience, Increase occupancy rates, especially in low season.
Yes, even without a spa, it’s possible to develop an attractive wellness offering: wellness retreats, relaxation programs, collaborations with wellness professionals, etc. We can help you structure an offer tailored to your clientele.
The duration varies according to the facility and its needs. An audit can last a few days, with a report due within 2 to 3 weeks.
For a personalized discussion and a proposal tailored to your facility, contact us today. Together, we’ll study your needs and propose a tailor-made audit.